Absolutely! You can upload your design file on our website under the contact tab.

We accept a wide range of file formats including JPEG, PNG, PDF, AI, PSD, and EPS. If you have any concerns about your file format, feel free to reach out to us by submitting your request on our contact form.

We offer printing services on a variety of products such as t-shirts, hoodies, sweaters, mugs, tote bags, frosted libbey glass, puzzles, tumblers, mouse pads and coasters.

The turnaround time for printing depends on the complexity of the project and the quantity of items ordered. Generally, it takes around 3-5 business days for production. However, larger orders or custom requests may require additional time. Our team will provide you with an estimated timeline when you place your order.

Yes, we accommodate orders of all sizes. Whether you need a single customized item or a bulk order, we are here to fulfill your requirements.

Yes, we offer rush printing services for customers who require their orders to be processed quickly. Additional charges may apply for rush orders.

Certainly! We provide a digital proof of your design for approval before we start the printing process. This allows you to review and make any necessary changes to ensure your satisfaction.

We employ printing methods depending on the product and design. Our techniques include sublimation printing and direct to film printing. The method used will be determined based on the specific requirements of your order.

At the core of our service philosophy is a commitment to excellence and this Order of Operation serves as our roadmap to deliver on that promise for custom orders. From the initial consultation to the final delivery, each step is thoughtfully designed to provide you with top-notch services and results that exceed your expectations. So, let's get started on this exciting adventure of turning your vision into reality. Sit back, relax, and let us take care of the rest – we're here to make your service journey exceptional!

Custom Order of Operation

1. Initial Consultation: We'll start the process with an initial consultation, where we can discuss your specific needs and requirements. This can be done in person, over the phone, or through video conferencing—whatever is most convenient for you.

2. Proposal and Agreement: After our initial consultation, we'll prepare a detailed proposal that outlines the scope of work, timelines, costs, and any other relevant details. You'll have the opportunity to review the proposal and if you're satisfied with it, we can proceed to formalize our agreement.

3. Planning and Preparation: Once we have the agreement in place, we'll begin the planning and preparation phase. This involves identifying the necessary resources, creating a project plan and establishing milestones and deadlines to ensure a smooth execution.

4. Execution: With the plan finalized, we'll start executing the services as outlined in our agreement. Whether it's providing specific services, implementing solutions, or delivering products, this phase is where the actual work takes place.

5. Progress Updates: Throughout the execution phase, we'll make sure to keep you informed of the project's progress. Regular communication will be maintained to provide updates, address any concerns, and seek your feedback. This ensures transparency and allows for adjustments, if necessary.

6. Quality Assurance: As we deliver the services, we'll conduct quality assurance checks to ensure that the work meets our agreed-upon standards. This may involve reviewing deliverables, conducting tests, or seeking feedback from you to guarantee the highest level of quality.

7. Client Feedback and Revisions: Once you receive the services or deliverables, we value your feedback. If revisions or modifications are needed, we'll incorporate your feedback and make the necessary adjustments to ensure your satisfaction.

8. Final Delivery and Review: After all revisions have been made, we'll deliver the final product or complete the agreed-upon services. It's important to us that you have the opportunity to review the final work and ensure it meets your expectations.

9. Billing and Payment: Following the successful completion of the services, we'll send you an invoice for payment. The payment terms and schedule will be outlined in our agreement to maintain transparency and facilitate a smooth transaction process.

10. Follow-up and Support: Even after the completion of the services, our commitment to you doesn't end. We'll be available for any necessary follow-up support, maintenance, or additional assistance that you may require to ensure your continued satisfaction.

NOTE:

Please keep in mind that this order of operation can be customized further based on your specific needs and the nature of the services you require. It's important to us to tailor the process to align perfectly with your unique requirements and expectations.

We value your satisfaction and want to ensure a seamless shopping experience with us. Our return and refund policy is designed to provide you with peace of mind. If you encounter any issues with your purchase, here's what you need to know:

1. Returns: You have 7 days from the date of purchase to initiate a return. The item must be unused, in its original packaging, and accompanied by a proof of purchase.

2. Refunds: Once we receive and inspect the returned item, we will process your refund within 7 business days. The refund will be issued to your original payment method.

3. Exchanges: If you wish to exchange the item for a different size, color, or design, please contact our customer support team, and we'll assist you accordingly.

4. Damaged or Defective Items: In the unlikely event of receiving a damaged or defective item, please reach out to us within 48 hours of delivery. We will replace the item or provide a full refund.

5. Non-Returnable Items: Certain items, such as personalized or customized products, are non-returnable unless they are damaged or defective.

6. Return Shipping: You are responsible for the return shipping costs unless the return is due to our error.

7. Process: To initiate a return or for any further assistance, please contact our customer support team with your order details by filling the contact form.

At JB3 Custom Printing, we strive to provide exceptional quality and service. If you have any questions or concerns about our return and refund policy, please don't hesitate to reach our customer support team at (jayb3services@gmail.com). We are here to assist you and provide any necessary guidance. Your satisfaction is our top priority.