We strive to provide you with the best experience possible. However, we understand that sometimes situations may arise where returns and refunds are necessary. Please read our return and refund policy below for more information.
1. RETURNS: If you are not completely satisfied with your device purchase, you may return it within 14 days of the delivery date for a refund or exchange. The device must be in its original condition, with all accessories and packaging included. To initiate a return, please contact our customer support team at (info@jayb3services.com) and they'll guide you through the process.
2. REFUNDS: Refunds for device returns will be issued using the original payment method within 7-10 business days after the returned item is received and inspected. Please note that shipping and handling fees are non-refundable. In case of a refund, the amount will be exclusive of any discounts or promotions applied during the purchase.
3. SERVICE INTERRUPTION: We understand the frustration caused by service interruptions. In the event of a service interruption due to technical issues, we will make every effort to restore the service promptly. However, please note that we do not provide refunds or credits for temporary service interruptions beyond our control, such as internet outages or network maintenance.
4. WARRANTY: All our devices are covered by a manufacturer's warranty (14 Days). If you encounter any defects or malfunctions within the warranty period, please reach out to our customer support team for assistance. We will work with you to troubleshoot the issue or provide a replacement, if necessary, as per the terms and conditions of the warranty.
I hope our policy provides you with clarity and reassurance regarding returns, refunds, and service interruptions. Our goal is to ensure your satisfaction and we appreciate your understanding and cooperation. If you have any further questions or need assistance, please don't hesitate to contact our dedicated customer support team at (info@jayb3services.com). We are here to assist you and provide any necessary guidance.