Can I provide my own design for printing?
Absolutely! You can upload your design file on our website under the contact tab.
What file formats do you accept for printing?
We accept a wide range of file formats including JPEG, PNG, PDF, AI, PSD, and EPS. If you have any concerns about your file format, feel free to reach out to us by submitting your request on our contact form.
What types of products can you print on?
We offer printing services on a variety of products such as t-shirts, hoodies, sweaters, mugs, tote bags, frosted libbey glass, puzzles, tumblers, mouse pads and coasters.
How long does the printing process take?
The turnaround time for printing depends on the complexity of the project and the quantity of items ordered. Generally, it takes around 3-5 business days for production. However, larger orders or custom requests may require additional time. Our team will provide you with an estimated timeline when you place your order.
Can I order a small quantity of items?
Yes, we accommodate orders of all sizes. Whether you need a single customized item or a bulk order, we are here to fulfill your requirements.
Do you offer rush or expedited printing services?
Yes, we offer rush printing services for customers who require their orders to be processed quickly. Additional charges may apply for rush orders.
Can I see a proof of my design before it's printed?
Certainly! We provide a digital proof of your design for approval before we start the printing process. This allows you to review and make any necessary changes to ensure your satisfaction.
What printing methods do you use?
We employ printing methods depending on the product and design. Our techniques include sublimation printing and direct to film printing. The method used will be determined based on the specific requirements of your order.
What is your return and refund policy?
We strive to ensure your satisfaction with every order. If there are any issues with your printed items, please contact our customer support team at (info@jayb3services.com) within 7 days of receiving your order and we resolve the problem. For detailed information, you can refer to our return and refund policy on our website.